Design
A good design is one that you don't have to think about. It just is.
My Design Values
Inclusive design is important to have the best experience for all users. To achieve accessible design, you have to include and learn from the real life users. Designing accessibly solves the problem for everyone, ensures proper user representation, and expands the range of potential users.
Design Process
The double diamond design thinking process is a way to challenge unconscious bias and put the user at the front of the design process. Before jumping into design, you begin to research the problem by brainstorming potential user challenges related to your topic. Before defining the problem, you consider all possible challenges and them reframe the focus of your topic into a statement that explores how might we - how might we achieve a design for a user so that we reach our desired outcome and solve their potential pain points.
Once the problem is defined, we can work on discovering the best solution. This process includes doing user interviews and finding out more about your potential users, and anayzing this data to understand what direction to point your solution. Once you have discovered the solution, you can begin designing.
Once an idea is in the works, it is important to conduct usability testing at various stages to ensure that the design is usable and to uncover problems and discover opportunities to improve. This also allows you to learn more about your users' behaviours and preferences. As you continue through the design process, you may return back to the developing, defining, or even discovering stage to refine your solution to ensure that it is solving the problem.
Portfolio examples
Case study - Naturally Unnatural - Coming soon!
Case study - Logo design - Coming soon!
Let's Connect
Resume
Michelle La Forme
Quispamsis, New Brunswick
Skills
Entry level UX Designer proficient in user research and analysis, accessible design, Figma, Mural as well as website design for e-commerce. Skilled in problem solving and designing with a user-first mindset.
Work Experience
Owner and Operator, Art by Michelle La Forme, Quispamsis, New Brunswick. March 2021 - Current.
- Creation of original artwork concepts, from research and design to production by hand as well as inventory control, and shipping and handling of merchandise leading to an increase in company profits annually
- Website design and maintenance including e-commerce development on various platforms such as GoDaddy, Square, and Shopify
- Managing multiple social media accounts with a focus on SEO and platform algorithms, increasing engagement and website traffic ultimately leading to sales
Customer Service Representative, Rogers Communication, Moncton, New Brunswick. May 2022 - June 2024.
- Problem solved in real-time to optimize customer experiences and reduce callbacks, resulting in a consistent 100% customer satisfaction score
- Navigated multiple complex systems to gather information and apply changes to customer accounts, exhibiting excellent multi-tasking and time management skills to maximize efficiency and productivity
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Maintained confidentiality when answering incoming calls to uphold company standards on privacy and establish trust with clients
Pharmacy Assistant, Kennebecasis Drugs, Rothesay, New Brunswick. July 2021 - March 2022.
- Confirmed information with customers and doctors to type prescriptions with an accuracy rate over 90% and top speed within the department
- Counted pills and measured ancillary items, packaged prescriptions to uphold government expectations and confidentiality standards
- Operated cash register, located completed prescriptions and over the counter items, frequently received positive feedback from customers and established friendly relationships
Beauty Expert, Beauty Boutique by Shoppers Drug Mart, Burlington, Ontario. June 2017 - October 2020.
- Maintained minimum enrollment levels for registration to beauty events calendar and online product tracker, establishing client loyalty
- Consistently provided positive experiences by determining clients’ needs and challenges, building relationships, and exceeded daily sales goals
- Properly logged inventory and executed security practices to ensure minimum stock levels were maintained, increased department appeal, and improved customer experiences
Education
Policy Writing and Communication, Indigenous Youth Roots, Remote, 2024
Certifications in UX Design, Digital Art, and Web Dev, Indigitech, Remote, 2024
Bachelor’s of Psychology, Redeemer University, Ancaster, Ontario, 2019